Solar Retailer - Code of Conduct

Solar Retailer Code of Conduct Statement – Energy Stuff

Solar photovoltaic (PV) retailers are just as involved in the sale and installation of solar PV systems as designers and installers. Therefore, consumers need to be confident that their retailer is complying with all relevant regulations and operating in a professional and ethical manner. Energy Stuff proudly, and voluntarily, adheres to the CEC Retailer Code of Conduct and of the ACCC’s guide for Consumers.

As you will see from the many forums and customer stories around the internet, many faceless solar companies have been very unfair and unethical.

You can find directly the credentials and profiles of our Energy Stuff Team online here.

What is the Solar Retailer Code of Conduct?

The Clean Energy Council Solar Retailer Code of Conduct is a way for solar businesses to show their commitment to responsible sales and marketing activities and solar industry best practice.

Download the Solar Retailer Code of Conduct

It is a voluntary scheme for retail businesses selling solar PV systems to households and businesses. Authorised by the Australian Competition and Consumer Commission (ACCC), the code aims to lift the bar higher than the minimum requirements set by government and regulations and bring about a better standard of service within the solar industry.

ACCC Guide for Solar Consumers

Additionally, the ACCC has a special page and information for Solar Power Consumers. The adherence to the ‘Do Not Call Registry” and the cold call, door knocking recommendations Energy Stuff voluntarily adopt.

 

Consumer rights for solar power

Your electricity supplier and solar power provider must:

  • ensure their products and services meet the consumer guarantees
  • not provide you with false or misleading information in advertising, promotions or during their sales pitch
  • not approach you in person or by phone or email using forceful or high pressured sales tactics to get you to buy something you don’t want or can’t afford.

https://www.accc.gov.au/consumers/health-home-car/solar-power

If you have any questions or concerns, please contact us in the form located on this page.